Reviews

F&I Products and Professional F&I Selling Process & Disclosures

Reason for My Rating:
I believe an effective F&I product benefit presentation should focus on how each product benefits the customer, while clearly explaining both what is covered and what is excluded. Customers need to understand the value of their protection, the limitations of their coverage, and how the product can help protect them financially. Being transparent from the beginning helps set realistic expectations, reduces misunderstandings, and builds confidence in the dealership and the F&I process.

Current Position: Automotive Sales

In my opinion, explaining what is not covered and teaching customers how to use their benefits when the need arises can work together to build trust and commitment. When customers understand the coverage, exclusions, claim procedures, and steps required to receive benefits, they are better equipped to make informed decisions. Transparency demonstrates that the goal is not simply to sell a product, but to provide a solution that meets the customer's needs. Explaining how to file a claim, where to call, what documentation may be required, and what to expect during the process reinforces the product's value beyond the day of purchase. Ultimately, trust is built through clear communication, honest expectations, and follow-through. When customers understand both the benefits and limitations of their F&I products, they are more likely to feel confident in their decisions, appreciate the protection they purchased, and remain committed to the dealership and its team.

Nakia Bland

10/8/2026

F&I Products and Professional F&I Selling Process & Disclosures

CAM's Proprietary FTC/CARs compliant F&I Sales Process: By advising on what is and is not covered it builds raport with the customer that you are not in just for the sale but their best interest. It's also the right thing to do, Disclose, Disclose, Disclose so the customer can't come back later and advise they didn't know.

Anthony Seibert

10/2/2026

LEASING MASTER CLASS - Leasing Structures, Presentations & Disclosures

Leasing Master Class:  I truly believe that this leasing course will truly benefit me and my company when the time comes for us to start implementing it. 

I have learned such a wide variety of teachings through this course. I definitely think my employer made a good choice wanting me to use college of  Automotive management. 

Since this was my first time learning about leasing, College of Automotive Management showed me step by step equations, scenarios, vocabulary, and so much more that I will use when it comes to the time that my company uses leasing in it's future. College of Automotive made everything so clear and towards the end practically easy to learn. It has been such a great learning expirence.

Gloria May

9/28/2026

F&I Products and Professional F&I Selling Process & Disclosures

F&I Sales Process - I really enjoy this process because I believe to be successful in any line of work that a rock solid process is important. And this seems to be very rock solid.  I feel that any employer with an F&I department would greatly benefit from this training.

Cory Traver

9/20/2026

Sales Manager Desking, Presentations and Negotiations

I am a sales consultant.
I rate this course, Professional Presentations and Desking Negotiations, excellent because it aligns with my values in having integrity and truly helping others get what they want.

mark valenzuela

9/16/2026

LEASING MASTER CLASS - Leasing Structures, Presentations & Disclosures

So far this Leasing Master Class course has given me a clear practical picture on how a lease is built-such as cap cost, residual value of vehicles, money factor, depreciation, taxes, drive off fees, all playing a significant role in obtaining a precise perspective on the line by line formula, bringing clarity to the whole process, especially when it comes time to break it down to your customers and being able explain how all of the numbers work together. As I move forward into the auto finance industry, the skill and training provided in this course-of knowing how to professionally structure a lease with precision, will not only help me to close more deals, protect gross, and be more valuable to a future employer-but it will also make for Happy customers, repeat business, and referrals. 

Jeff Higgins

9/8/2026

F&I Products and Professional F&I Selling Process & Disclosures

The Finance Presentation Process course offers a comprehensive understanding of the importance in making sure your customers are fully satisfied during the entire sales and purchase process.  It has a very easy approach in learning how to overcome objections, reduce sale losses, and maximize your sales opportunities by learning the key factors in keeping your customers happy and engaged in their purchase and financing process. The biggest take-away for me was learning how to stay relatable to a customer by showing interest in them through the sales process with key open-ended questions, geared to build a quick personal rapport that helps customize their benefit packages within the sales process to make sure we don't lose course on the presentation and maximize the benefits for customers and our sales.

Ivan Gutierrez

9/6/2026

F&I Products and Professional F&I Selling Process & Disclosures

I rate the College's Proprietary F&I Process as Excellent-Five Stars-Would highly recommend it to others.

I rate this course excellent because the proprietary F&I sales process is clear, customer focused, and highly effective. It emphasizes the value of relationships and rapport building techniques through a value based/over price first, approach.  Building trust first, presenting benefits before price, and handling objections in a professional way that keeps the customers best interest in mind. The steps are structured out in a way that's easy to follow and apply. Overall, it is one of the strongest, and yet most practical processes that I have learned. 

Jeff Higgins

8/23/2026

F&I Products and Professional F&I Selling Process & Disclosures

F&I Product Benefits Presentation Rating - Very detailed and does not sound like a salesperson. Seem genuinely concerned about the customer and protecting his new investment.

Angel Wright

8/4/2026

(Advanced) Professional Selling in The Automotive Industry

Professional Sales Training and 365 day business plan - This is the best plan I've ever heard and it already follows how I like to live my life every day.  This is literally perfect and sets any person up to always have a good head space with not just there daily life but also working life.

Connor Deignan

7/27/2026

Loan Underwriting and F&I Administration

F&I administration and Loan Underwriting 5 Stars!  As with every module I've taken thus far, a lot of good information is mapped out and explained clearly.  

James Strausbaugh

7/25/2026

(Advanced) Professional Selling in The Automotive Industry

I would give this phone training a five-star rating. The best practices are useful, focused on customers, and simple to implement in actual discussions. I particularly appreciate the emphasis on answering promptly, establishing rapport by saying "thank you" twice, posing intelligent queries, and considering the needs of the client before requesting an appointment. These strategies improve initial impressions and give talks a more organic, non-sales-oriented atmosphere.

Even though I haven't had a chance to use every tactic with real clients yet, I practiced them during role-plays and discovered that they improved my ability to dominate the conversation and establish rapport more organically. As I continue to acquire experience, I think these strategies will help me schedule more appointments and forge closer bonds with my clients.

Can Sebastian Karabulut

7/20/2026

(Advanced) Professional Selling in The Automotive Industry

Advanced Professional Selling - the 365 day business plan - Empowers me to treat my career as my own business.

Rick Brown

7/13/2026

LEASING MASTER CLASS - Leasing Structures, Presentations & Disclosures

What I have learned in the Leasing Masterclass so far is fantastic. Now I know how the numbers are calculated, exactly how. Before this course I relied on the computer program. I am excited to learn this information because now I am able to explain the numbers if a customer asks.  Everything is 5 star !

Oliver McKay Jr

7/9/2026

LEASING MASTER CLASS - Leasing Structures, Presentations & Disclosures

Leasing Masterclass: This is a very well done training program.  I like working with numbers and this course gives me confidence.

James Strausbaugh

7/4/2026

(Advanced) Professional Selling in The Automotive Industry

Advanced Sales Training Course. I am an experienced manager in automotive. This is Great info for continued success. 

Ron Haigler

6/30/2026

Subprime (Special Finance) Structures, Presentations & Disclosures

Subprime structures: WoW is all I can say

Vladimir Disla

6/26/2026

Federal Compliance and Ethics Certification

Compliance & Ethics course.
I would rate this course as Excellent. The Compliance & Ethics course provides clear, practical guidance on how to conduct business in a legal, ethical, and professional manner. As someone new to the industry, I found the content very useful in understanding the importance of honesty, transparency, and consistency when dealing with customers, especially when presenting payments, rates, and vehicle information.

I believe this course will benefit my career by helping me build strong habits from the beginning, such as following proper compliance procedures and maintaining ethical standards in every customer interaction. It will help me become more confident when communicating with customers, reduce the risk of mistakes, and ensure I am following dealership policies and legal requirements. For an employer, this training supports better customer trust, improved customer satisfaction, and fewer compliance-related issues. It can also help improve sales performance by building long-term relationships, increasing referrals, repeat business, and overall customer loyalty. By applying what I have learned, I can contribute to a more professional environment and potentially help increase closing ratios and CSI scores through better customer interactions.

Sahil Mushtaq

6/24/2026

Leadership in Sales & Management

I would rate the course "Leadership in Sales & Management" as Excellent. The course provided valuable insights into leadership, coaching, employee motivation, training, performance management, recognition, accountability, and team development. As someone who is new to the automotive industry, I found the material easy to understand and highly relevant. The course emphasized the importance of leading by example, developing employees through training and role-playing, setting performance standards, and creating a positive culture that encourages continuous improvement.

This course has helped me better understand how effective leadership contributes to business success. The skills and concepts taught can lead to improved customer service, stronger employee engagement, more effective coaching, higher closing ratios, better customer relationships, increased referrals and repeat business, and improved overall dealership performance. As I continue my career development, I believe the lessons learned in this course will help me become a more effective leader and provide value to future employers by supporting both employee success and customer satisfaction.

Sahil Mushtaq

6/23/2026

Sales Manager Desking, Presentations and Negotiations

I would rate the Guest Concepts methods and ideas of desking and negotiating as Excellent.

I give this rating because the approach is structured, transparent, and focused on presenting customers with clear options rather than pressure or confusion. Offering lease options with every purchase option, one-pay lease options for cash buyers, and fuel savings comparisons helps customers understand the long-term value of their decision instead of only focusing on the monthly payment. I also agree with presenting F&I products as optional items with full disclosure, which promotes honesty and builds trust with customers.

Additionally, starting with a first pencil from the desk at full price with all options included creates consistency and ensures that the customer is seeing a complete and accurate offer from the beginning. Allowing customers to choose from structured payment options and circle what works best for them feels more customer-focused and professional compared to using misleading statements or pressure tactics.

Overall, I believe these methods help create a more transparent buying experience, improve customer satisfaction, and can ultimately lead to higher closing ratios and stronger long-term dealership profitability.

Sahil Mushtaq

6/22/2026

F&I Products and Professional F&I Selling Process & Disclosures

Both the proprietary F&I sales technique and this training are excellent, and I would definitely suggest them to others. Before attempting to sell any F&I items, the procedure provides a clear, structured framework that emphasizes client satisfaction, trust, and communication. I really enjoyed the focus on establishing a relationship with the customer, understanding their needs, thoroughly outlining the benefits of the products before discussing price, and confirming the Sales Department CSI before starting the F&I process. The procedure lowers objections and helps in decision-making by making sure the client is aware of what is and is not covered, as well as how to utilize the advantages when necessary. Both the customer and the dealership benefit from the emphasis on openness, consistency and customer satisfaction

I would think highly of a company that paid for this course since it shows real professionalism, long-term customer satisfaction, and staff growth. Instead of just concentrating on short-term sales, an employer who maintains this procedure with each client demonstrates that they value relationships, repeat buyers, referrals and ethical business practices. I would prefer to work for a company that regularly employs this process, whether or not I paid for the course myself, because it improves customer satisfaction, builds trust, and supports employee success by adhering to an established technique that benefits both the dealership and the customer. 

Can Sebastian Karabulut

6/21/2026

Federal Compliance and Ethics Certification

1. I am currently a salesperson, studying to become and F&I Manager.
2.I gave the compliance and  ethics training an "Excellent" rating because this course expands your focus beyond just making a sale. It provides insight into what it takes to conduct business fairly in order to build lasting relationships with your customers and generate more revenue for the dealership. It answers questions as to why some F&I mangers fail while others succeed.
3. I feel that this course is one that everyone working in a dealership today should take, because it has given me a better understanding of the way a deal should be structured legally, the best practices when it comes to following the federal guidelines governing how to present a deal to a customer and an understanding of the responsibilities that every dealership personnel has to ensure that the customer has a great buying experience. By understanding and adhering to these laws I will be able to sell more effectively, garner trust with my customers (higher CSI) and generate more revenue for the dealership. 

Larry Elsey

6/21/2026

F&I Products and Professional F&I Selling Process & Disclosures

Rating of the F&I Process and Presentation Method: Excellent

Reason: The presentation effectively focused on the benefits of the F&I products while also clearly explaining what is and is not covered. This balanced approach helps customers make informed decisions and understand the value of the products being offered.

Current Position: F&I Management Trainee

Advising customers about both the coverage limitations and the process for collecting benefits helps build trust and credibility. When customers fully understand their coverage and know what to expect if they need to use the benefits, they are more likely to feel confident in their purchase decision and develop a stronger commitment to the dealership.

Sahil Mushtaq

6/21/2026

F&I Products and Professional F&I Selling Process & Disclosures

Finance Products and Process Course. Anyone asking how to get into F&I, I would absolutely recommend CAM.  I am very much looking forward to learning more as I progress through the course material.  The material is easy to follow, and to my eyes, very thorough.  I am very satisfied to date with my decision to take the courses offered here with CAM. 

James Strausbaugh

6/20/2026

F&I Products and Professional F&I Selling Process & Disclosures

I gave this Finance Sales Process course an Excellent rating because I found the material to be practical, easy to understand, and directly applicable to the Finance and Insurance process. The course reinforced the importance of building trust, developing relationships, and presenting products based on the customer’s needs rather than focusing solely on price. I also appreciated that the process emphasizes transparency, customer satisfaction, and long-term relationships. In my opinion, these principles not only help increase product penetration and profitability, but they also improve the overall customer experience and help create repeat business and referrals.

My opinion of an employer that uses this process with all customers would be very favorable. I would view that employer as one that values professionalism, ethics, and customer satisfaction over short-term gains. A dealership that follows this process demonstrates a commitment to providing customers with a positive experience while also giving its Finance Managers a proven system to succeed. In my opinion, implementing this process consistently would benefit both the customer and the dealership by creating trust, increasing loyalty, and establishing a strong reputation within the community.

Sandy Dominguez

6/19/2026