Federal Compliance and Ethics Certification
This legal compliance training course is designed to be a comprehensive overview for salespeople, management, and F&I managers. It includes ethics training to increase morale, sales, profits, and CSI scores.
Reduce/Eliminate Employee and Employer Liability by Providing Compliance Training, Testing and Certification to all Customer-Facing Employees that Have Access to or Handle Sensitive Customer Information, and/or Employees that Present F&I Products or Employees that Quote Payments for Vehicles and/or F&I Products.
Dozens of Federal Laws and Regulations Pertaining Specifically to Automotive Retailing, Financing, Advertising, Used Vehicles, Oral Statements, Customer Privacy and Loan Origination, Including FTC Safeguards Compliance Rules and their Ongoing Updates as they Occur.
Relevant Compliance Training, Testing and Certification by Job Description for Salespeople, Management, and F&I Managers so that Everyone Involved in the Sales Process Understands How Their Actions Affect the Overall Compliance Objectives.
All Training is Self-Paced and Delivered Online, On Demand. This $495 Compliance Course can be Completed in as Little as Four Hours by Most Individuals.
For Employers, Administrators Determine When Employees are Invited to Complete Course Material. Our Proprietary Learning Platform Delivers Daily, Weekly or Monthly Reminders to Train (so Management Doesn't Have To) and Remembers the Last Session Completed by Each Employee at the End of Each Day and Serves up the Next Session to Each Employee by Email, Eliminating the Need to Repeatedly Log In. This Virtually Guarantees that Course Completion Rates are 100%.
All Employee Activity can be Monitored by Management in Real Time from Any Device, Including Mobile. All Employee Activities, Including Time Spent Training, Sessions Completed, Test Scores, Feedback Comments and the Code of Ethics Agreement (Agreement to Comply), are Digitally Time-Stamped and Saved in Each Employee's Digital File in Case of Audit.
Optional Ongoing Monthly or Quarterly Compliance Training with Testing Available to Employers on a Subscription Basis for all Customer-Facing Employees to Meet the Updated FTC Safeguards Requirements.
1. Copyright & Trade Secret Acknowledgement & Agreement
2. Video - Introduction to Legal Compliance Training (4:03)
3. March 2026 - 97 dealer groups notified by the FTC for deceptive pricing practices
4. Video - Police arrest car dealership managers and employees accused of fraud in 2013 (2:18)
5. Video - Car dealership employees charged with fraud (1:52)
6. VIDEO: AUTO DEALER LEGAL COMPLIANCE PART 1 (13:25)
7. Auto Dealer Legal Compliance Part 1 Exam
8. Video - Indianapolis Car Dealership Under Investigation for Odometer Fraud in 2022 (4:28)
9. Dealership Bosses Found Guilty of Fraud in 2021 (00:30)
10. VIDEO: AUTO DEALER LEGAL COMPLIANCE PART 2: (10:06)
11. Download: Compliant Credit Application Example (1 Page)
12. Auto Dealer Legal Compliance Part 2 Exam
13. Video - Deceptive Practices Example (4:20)
14. VIDEO: AUTO DEALER LEGAL COMPLIANCE PART 3 (10:34)
15. Download: Compliant Adverse Action Notice Example (1 Page)
16. Download: Compliant Risk Based Pricing Notice Exception Example (1 Page)
17. Auto Dealer Legal Compliance Part 3 Exam
18. Video - Car dealership being sued by the state (3:37)
19. VIDEO: AUTO DEALER LEGAL COMPLIANCE PART 4 (10:03)
20. Video - Houston PD cracking down on ID fraud at car dealerships in 2021 (2:15)
21. Video - 23 people charged in connection with auto dealer fraud network in 2020 (1:35)
22. Download: Compliant Privacy Notice Example (2 Pages)
23. Download: OFAC Report Example (1 Page)
24. Download: High Risk Red Flags Report Example (1 Page)
25. Download: Low Risk Red Flags Report Example (1 Page)
26. Download: Red Flags Worksheet Example (1 Page)
27. Auto Dealer Legal Compliance Part 4 Exam
28. Video: Scam - Deal or No Deal (6:21)
29. VIDEO: AUTO DEALER LEGAL COMPLIANCE PART 5 (12:54)
30. Auto Dealer Legal Compliance Part 5 Exam
31. Download: Getting Customers on the Lot Without Crossing the Line PDF (23 Pages)
32. Advertising Best Practices Test
33. Video - Dealership's Fraud Deposition (3:05)
34. Video - Former Pinellas County car dealer sentenced to 10 years in prison for fraud (1:46)
35. VIDEO: AUTO DEALER LEGAL COMPLIANCE PART 6 (18:51)
36. Auto Dealer Legal Compliance Part 6 Exam
37. Video - FBI seizes files from car dealership (1:07)
38. VIDEO: AUTO DEALER LEGAL COMPLIANCE PART 7 (12:35)
39. Video: Ethics - Loving Your Customers (9:18)
40. Video: Ethics - Do What is Right - ALWAYS! (6:16)
41. Video: Ethical Definition of Selling (12:22)
42. Please rate this content and your employer for providing it
43. Auto Dealer Legal Compliance Part 7 Exam
44. Video - Local 2 News Investigates Car Dealership (4:57)
45. Download: White Paper - Professional Presentations, Negotiations & Fair Lending Policy Best Practices (3 Pages)
46. Professional Presentations, Negotiations & Fair Lending Best Practices Exam
47. Professional Presentations, Negotiations & Fair Lending Best Practices Questions
48. Compliant Professional Presentation and Negotiation Desking Survey
49. Download: Links to Federal and State Laws & Regulations (8 Pages)
50. Your Turn - What has legal compliance training done for you?
51. Please Rate Compliance & Ethics
52. Code of Ethics & Acknowledgement of Compliance Training
53. Code of Ethics & Acknowledgement of Compliance Training Download
54. Certificate
“This course is excellent, best compliance training we've had. The two that standout that I feel were inferior to yours is Zurich and the AFIP certification course. This course helps build trust. ”
Mike Schwartz, General Manager, Galpin Premier Automotive Group
“I have been involved with AFIP and JMA certification and find this certification the best in its delivery and presentation with content being better and increased retention of material. Appropriate for all dealership employees.”
Brian Murphy (GM of F&I Operations), Sullivan Automotive Group
“Excellent Course. Very glad Bert and the Boeckmann Family authorized this course for the dealership. While most of the information is material I knew from training I have received over the years at Galpin Ford, there was also material I was unaware of. I found it productive and comprehensive. I would recommend it to anyone in the business.”
Jon B., Used Car Sales Manager, Galpin Ford
“This course Compliance and Ethics has already been beneficial to my career. This will protect the dealership and importantly promote a friendly environment that will grow. Yes (I've taken other compliance courses), Auto Advisory, This course has been far superior and far more detailed. Excellent Rating, All around. ”
Sonny Baldassanno, General Sales Manager, Pacific Volkswagen
“Compliance and Ethics is an excellent course; the course material is great and the videos help keep it interesting. I did a compliance training with JM&A in Florida. Very similar, great content, only they didn't show video clips to help really bring home the point. Overall, Good Rating. ”
Trent Turner, Finance Manager, Audi Pacific
“Compliance & Ethics, Excellent. It opened my eyes to a lot of areas of opportunity to always get better and evolve in the car industry. It's helped me try to build a more desirable image for myself and for my dealership. I did (compliance) at JM&A. This is more in-depth analysis with real world situations. The other course was just reading through the regulations. ”
Berdj Hakverdian, F&I Manager, Pacific Volkswagen
“Excellent, very informative. The course taught me additional compliance and ethics that I can implement in our day to day business, allowing me to protect myself, my employer, and the customer. JM&A was similar but geared more towards Finance and Insurance, this course was more full spectrum and more informative. Excellent, Very Informative. ”
George Dunbar, Sales Manager, Pacific Volkswagen
“This Course of Compliance and Ethics is Excellent. While giving the basic compliance that needs to be adhered to it also reminds us of the human factor. My last dealership that I was at for 10 years impressed the importance of ethics and had constant training through KPA (I believe this was the name of the program). This program basically the same but the way this is set up seems to be a smoother way to go through it. Excellent Rating.”
Steven Majick, Sales Manager, Subaru Pacific
“The Compliance and Ethics course is excellent, especially the videos. The course gives you the knowledge necessary to build trust with clients and do the right things involved with the laws and regulations established by the DMV, state and federal governments. This will allow me to save the company money by avoiding lawsuits... I have had this training before with online and formal training in a classroom and by outside companies... Everyone was different but this one was by far the best because of how comprehensive it was and how much information it covered in one course.”
Lee Maehlman, Sales Manager, Subaru Pacific
“This course Compliance and Ethics is a good course. This course makes me more confident. It allows me to answer questions that arise throughout the year or that other members of the dealership may not know. I am confident already in my knowledge, this supplements it. I took the Association of Finance and Insurance Professionals (AFIP) course last year. That was extremely hard to get through as information was just read out loud to us and we were supposed to read a book and learn it all on our own. This is more interactive and helpful.”
Fred Simon, Fleet/Finance Manager, Toyota of Hollywood
“This program offers a clear breakdown of the critical regulations that will help me be the best employee that I can be. I have renewed my knowledge of how to address new and used vehicles, the contracts, credit applications, forms of sales, certificates, DMV records, and legal agreements. This program shows that customer-employee relations are the foundation of a successful business. I received similar training in this subject before... this program was insightful, clear, and useful. I would give this program excellent ratings.”
Haim Bushy, F&I Manager, Toyota of Hollywood
“The Compliance and Ethics course was excellent training. Highly recommend - very detailed and practical. I have had training and 2 day courses for ethical behavior with the association of finance and insurance professionals (AFIP). This course was more detail and was not necessary to go to a two days class.”
Hassan Movahedzadeh, F&I Manager, Toyota of Santa Monica
“I've learned a lot about what's compliant and what's not. This course was easy to read and understand. Also, the topics were well broken down. I had different training two years ago and it wasn't an online course. This online course is much better. I give this course an excellent rating. ”
Kevin Lee, Finance Manager, Toyota of Hollywood
“I rate this as excellent. The material was engaging and concise and user-friendly. When F&I Managers are aware of compliance laws it allows a speedier paperwork process which in turn leads to better customer satisfaction. Good CSI, leads, referrals, repeat business and happy customers. I trained with AFIP it was boring, not engaging and I did not learn as much. They focused on things that were not part of the day to day responsibilities. I do not think that the two compare as this training is hands down better.”
Anonymous, F&I Manager, Volkswagen of Santa Monica
Federal Compliance and Ethics Certification
Excellent Training Content. I would highly recommend to others
James Flood
10/1/2025
Federal Compliance and Ethics Certification
2. I would rate Compliance and Ethics as Excellent. The reason being, is because it goes beyond just being in compliant and following the black and white law, but truly trying to teach employees how to justly and fairly. With treating the customer with empathy and respect, we go far beyond what lots of people want to do, and that makes a difference in both the customer's view, and the dealership's view.
3. By using the methods and strategies in this course, I am being set up for long term success in the business. Like I mentioned earlier, having the mindset of wanting to truly serve and help our customers, it not only gives them the benefit of getting better deals in a positive environment, others in the dealership will see the ethic behavior and hopefully emulate it. Overall, it will lead to much more success for every party involved over the long term.
4. I had a similar class in college when pursuing a Bachelor's of Business Administration. It was a generic class, so the specific examples and laws were not the same, but the general guidelines are the same.
Dan Tramill
1/30/2026
Federal Compliance and Ethics Certification
This opened my eyes to remember core values, treat all customers the same, be honest in all your dealings, and give them an experience that makes them want to refer and repeat business with you!
Craig Brock
1/16/2026
Federal Compliance and Ethics Certification
Despite having 18 years of experience in the automotive industry, I've never received training of this caliber. This course has provided a level of comprehensive understanding that was previously missing, and I believe it will make a significant positive impact on my future career.
Ryan Arya
3/2/2025
Federal Compliance and Ethics Certification
Excellent Training and Content. I would highly recommend to others. 5 stars!
Tony Freeman
4/16/2025
Federal Compliance and Ethics Certification
This Compliance and Ethics course I have rated a 5 star because it supplied me with all the knowledge I needed to know to confidently take on the F&I position without worry of doing wrong by my customers and dealer unintentionally that could lead to incorrect practices.
This course goes much more in depth (compared to other compliance training I've received at the dealership) to not only the sales side, but the F&I side of compliance as well as even how the desk and all other departments should be on the same page. I feel that this course is much more thorough and I will highly recommend this to our entire staff associated with making a sale happen.
Miguel Gonzalez
9/19/2025
Federal Compliance and Ethics Certification
Every dealership needs to show this course.
Mike Azbell
12/27/2024
Federal Compliance and Ethics Certification
Charles Henderson
5/27/2026
Federal Compliance and Ethics Certification
2.I gave the compliance and ethics training an "Excellent" rating because this course expands your focus beyond just making a sale. It provides insight into what it takes to conduct business fairly in order to build lasting relationships with your customers and generate more revenue for the dealership. It answers questions as to why some F&I mangers fail while others succeed.
3. I feel that this course is one that everyone working in a dealership today should take, because it has given me a better understanding of the way a deal should be structured legally, the best practices when it comes to following the federal guidelines governing how to present a deal to a customer and an understanding of the responsibilities that every dealership personnel has to ensure that the customer has a great buying experience. By understanding and adhering to these laws I will be able to sell more effectively, garner trust with my customers (higher CSI) and generate more revenue for the dealership.
Larry Elsey
6/21/2026
Federal Compliance and Ethics Certification
This training was exceptional and assisted me in helping to legally protect myself and the company I work for.
Jeremy Brumbaugh
8/11/2025
Federal Compliance and Ethics Certification
All good information I learned a lot.
Aleksandr Shmidt
3/25/2026
Federal Compliance and Ethics Certification
I would rate the compliance and ethics course as excellent because it was clear, practical, and directly applicable to real dealership situations.
This course will help me communicate more clearly and stay compliant when presenting deals and working with customers. It builds trust, reduces mistakes, and leads to smoother transactions, better closing ratios, and more repeat buisness.
Yes I have had prior training through dealership experience but this course was more structured and reinforced the why behind compliance, making it easier to apply consistently
Kameron Youngblood
4/5/2026
Federal Compliance and Ethics Certification
I would rate this course as Excellent. The Compliance & Ethics course provides clear, practical guidance on how to conduct business in a legal, ethical, and professional manner. As someone new to the industry, I found the content very useful in understanding the importance of honesty, transparency, and consistency when dealing with customers, especially when presenting payments, rates, and vehicle information.
I believe this course will benefit my career by helping me build strong habits from the beginning, such as following proper compliance procedures and maintaining ethical standards in every customer interaction. It will help me become more confident when communicating with customers, reduce the risk of mistakes, and ensure I am following dealership policies and legal requirements. For an employer, this training supports better customer trust, improved customer satisfaction, and fewer compliance-related issues. It can also help improve sales performance by building long-term relationships, increasing referrals, repeat business, and overall customer loyalty. By applying what I have learned, I can contribute to a more professional environment and potentially help increase closing ratios and CSI scores through better customer interactions.
Sahil Mushtaq
6/24/2026
Federal Compliance and Ethics Certification
I have completed countless courses of a similar nature in my 10 + years as a licensed Mortgage Broker, and my over 10 years with manufactures such as Nissan, BMW, Mercedes Benz, and Honda on the sales side of things. Every manufacturer has their own version included in continuing education, but I like how the content delivery is diversified between reading, real life scenario in video format, and how its required to write out summarized answers, along with the multiple choices. It demands your attention & I feel it's a difference maker in retaining the content.
I feel that Compliance & Ethics training provides the fundamentals & infrastructure of working as a Pro in ANY business, among just being ones best self.
Danny Woodard
10/10/2024
Federal Compliance and Ethics Certification
Steven Allison
4/28/2025
We recommend that all students (and dealerships) begin with compliance and ethics training for several reasons. A commitment to compliance and ethics is the foundation upon which successful skills, processes and strategies are built. Protecting the dealer and each employee from claims due to ignorance, or even willful misconduct, is something we encourage everyone to take seriously. Dealers who provide comprehensive compliance training to all employees, with testing, are less likely to be liable for punitive damages or major lawsuits. By also providing Ethics training with Compliance training, employees learn what they CAN do to increase business while staying compliant.
It Pays to Be Ethical and Compliant!
Employees don’t always see the financial benefit of being compliant and ethical. They may sometimes think they can make more money if they are not 100% transparent, honest, and forthright with their customers.
In the compliance and ethics course, dealership employees learn how and why they will ultimately be more successful, make more money, obtain more referrals and repeat customers, as well as have less stress at work when they use ethical sales processes.
This Compliance Training Is Comprehensive and for All Departments!
This compliance and ethics training is the most comprehensive training of its kind for salespeople, desk managers and F&I managers, including compliance issues relating to special finance and digital marketing. Our compliance and ethics training includes topics for salespeople and desk managers such as do not call rules, privacy policies and payment packing, in addition to F&I compliance and ethics training.
$495
4.9
(356)