Federal Compliance and Ethics Certification (CA)
This legal compliance training course is designed to be a comprehensive overview for salespeople, management, and F&I managers. It includes ethics training to increase morale, sales, profits, and CSI scores for the state of California.
Includes California Rules and Regulations regarding Automotive Finance, Retail and Advertising.
Reduce/Eliminate Employer Liability by Providing Compliance Training to all Employees.
Dozens of Federal Laws and Regulations Pertaining Specifically to Automotive Retail and Lending.
Comprehensive Online Compliance Training for Salespeople, Management, and F&I Managers.
Establish a Documented "Culture of Compliance, Testing and Adherence" to Federal Laws and Regulations with Permanent Digital Files for all Employees.
Code of Ethics and Conduct Signed and Digitally Stored for Every Employee Confirming Understanding and Willingness to Comply.
Testing Records to Prove 100% Understanding, and Certification for Completion.
Support a Culture of Compliance andEthics that Employees are Proud to be a Part of and Attract Employees of Character to Your Organization.
Graduates of this course earn certification in Federal Compliance and Ethics
1. Copyright Trade Secret Acknowledgement & Agreement
2. VIDEO: Introduction to Legal Compliance Training (4:03)
3. Video: Police Arrest Car Dealership Managers and Employees Accused of Fraud (2:18)
4. Video: Car dealership employees charged with fraud (1:52)
5. VIDEO: AUTO DEALER LEGAL COMPLIANCE PART 1 (13:25)
6. Video: Deceptive Practices and Dealership Scams (4:20)
7. Auto Dealer Legal Compliance Part 1 Exam
8. Video: Indianapolis Car Dealership Under Investigation for Odometer Fraud in 2022 (4:28)
9. Video: Dealership Bosses Found Guilty of Fraud in 2021 (00:30)
10. VIDEO: AUTO DEALER LEGAL COMPLIANCE TRAINING PART 2 (10:06)
11. Two Managers and Three Salesmen Charged in Loan Fraud Conspiracy
12. Download: Compliant Credit Application Example (1 Page)
13. Auto Dealer Legal Compliance Part 2 Exam
14. VIDEO: AUTO DEALER LEGAL COMPLIANCE PART 3 (10:34)
15. Download: Compliant Adverse Action Notice Example (1 Page)
16. Download: Compliant Risk Based Pricing Notice Exception Example (1 Page)
17. Auto Dealer Legal Compliance Part 3 Exam
18. VIDEO: AUTO DEALER LEGAL COMPLIANCE PART 4 (10:03)
19. Video: Houston PD cracking down on ID fraud at Dealerships in 2021 (2:15)
20. Video: 23 People Charged in Connection with Auto Dealer Fraud Network in 2020 (1:35)
21. Download: Compliant Privacy Notice Example (2 Pages)
22. Download: OFAC Report Example (1 Page)
23. Download: High Risk Red Flags Report Example (1 Page)
24. Download: Low Risk Red Flags Report Example (1 Page)
25. Download: Red Flags Worksheet Example (1 Page)
26. Auto Dealer Legal Compliance Part 4 Exam
27. Video: Car dealership being sued by the state (3:37)
28. VIDEO: AUTO DEALER LEGAL COMPLIANCE PART 5 (12:54)
29. Video: Scam - Deal or No Deal (6:21)
30. Auto Dealer Legal Compliance Part 5 Exam
31. Download: Getting Customers on the Lot Without Crossing the Line PDF (23 Pages)
32. VIDEO: AUTO DEALER LEGAL COMPLIANCE PART 6 (18:51)
33. Advertising Best Practices Test
34. Video: Dealership's Fraud Deposition (3:05)
35. Video: Former Pinellas County car dealer sentenced to 10 years in prison for fraud (1:46)
36. Auto Dealer Legal Compliance Part 6 Exam
37. Video: FBI seizes files from car dealership (1:07)
38. VIDEO: AUTO DEALER LEGAL COMPLIANCE PART 7 (12:35)
39. Video: Ethics - Loving Your Customers (9:18)
40. Video: Ethics - Do What is Right ALWAYS! (6:16)
41. Video: Ethical Definition of Selling (12:22)
42. Rate This Ethics Content and Your Employer for providing it
43. Auto Dealer Legal Compliance Part 7 Exam
44. Video: Local 2 Investigates Car Dealership (4:57)
45. VIDEO: CALIFORNIA AUTO DEALER LEGAL COMPLIANCE PART 1 (11:00)
46. California Auto Dealer Legal Compliance Part 1 Exam
47. Auto Dealer Legal Compliance (CA) - Part 2 - Single Document Rule, Negative Equity, Right to Rescind, Foreign Language Translations, Contract Cancellation Option, Credit Card Surcharges
48. California Auto Dealer Legal Compliance Part 2 Exam
49. VIDEO: California Car Company Liable for 670,000 State Violations in 2022 (0:59)
50. Auto Dealer Legal Compliance (CA) - Part 3 - Guaranteed Financing, Certified Used Vehicles, Down Payment Advertising, Free Goods and Services Advertising, Invoice or Cost Advertising, Rebates and Cash Back, Price Advertising Disclosures, and more...
51. California Auto Dealer Legal Compliance Part 3 Exam
52. Auto Dealer Legal Compliance (CA) - Part 4 - Smog Certification, Do Not Call Lists, Dealer Plates, Selling to Minors, The 7500 Mile Rule, Offsite Sales, DMV Records Retention, Links to California Laws
53. California Auto Dealer Legal Compliance Part 4 Exam
54. DOWNLOAD: California DMV and Taxes, Contracts and Forms (53 pages)
55. California DMV and Taxes, Contracts and Forms Exam
56. DOWNLOAD: Professional Presentations, Negotiations & Fair Lending Policy Best Practices WhitePaper (3 Pages)
57. Prof. Presentations, Negotiations & Fair Lending Policy Best Practices Exam
58. YOUR TURN: Professional Presentations, Negotiations & Fair Lending Best Practices Assignment
59. Compliant Professional Presentation and Negotiation Desking Survey
60. DOWNLOAD: Links to Federal and State Laws & Regulations (8 Pages)
61. Code of Ethics & Acknowledgement of Compliance Training
62. Code of Ethics & Acknowledgement of Compliance Training Download
63. REFERENCE MATERIAL - Link to California Vehicle Code (SECTION 11700 - 11740)
64. DOWNLOAD - REFERENCE MATERIAL: Cal Guide For Licensed Vehicle Dealers (12 Pages)
65. REFERENCE MATERIAL - Link to California Civil Code
66. REFERENCE MATERIAL - Link to CA Business & Professions Code
67. Your Turn - What has legal compliance training done for you?
68. Please Rate Compliance & Ethics
69. Certificate
“This course is excellent, best compliance training we've had. The two that standout that I feel were inferior to yours is Zurich and the AFIP certification course. This course helps build trust. ”
Mike Schwartz, General Manager, Galpin Premier Automotive Group
“I have been involved with AFIP and JMA certification and find this certification the best in its delivery and presentation with content being better and increased retention of material. Appropriate for all dealership employees.”
Brian Murphy (GM of F&I Operations), Sullivan Automotive Group
“Excellent Course. Very glad Bert and the Boeckmann Family authorized this course for the dealership. While most of the information is material I knew from training I have received over the years at Galpin Ford, there was also material I was unaware of. I found it productive and comprehensive. I would recommend it to anyone in the business.”
Jon B., Used Car Sales Manager, Galpin Ford
“This course Compliance and Ethics has already been beneficial to my career. This will protect the dealership and importantly promote a friendly environment that will grow. Yes (I've taken other compliance courses), Auto Advisory, This course has been far superior and far more detailed. Excellent Rating, All around. ”
Sonny Baldassanno, General Sales Manager, Pacific Volkswagen
“Compliance and Ethics is an excellent course; the course material is great and the videos help keep it interesting. I did a compliance training with JM&A in Florida. Very similar, great content, only they didn't show video clips to help really bring home the point. Overall, Good Rating. ”
Trent Turner, Finance Manager, Audi Pacific
“Compliance & Ethics, Excellent. It opened my eyes to a lot of areas of opportunity to always get better and evolve in the car industry. It's helped me try to build a more desirable image for myself and for my dealership. I did (compliance) at JM&A. This is more in-depth analysis with real world situations. The other course was just reading through the regulations. ”
Berdj Hakverdian, F&I Manager, Pacific Volkswagen
“Excellent, very informative. The course taught me additional compliance and ethics that I can implement in our day to day business, allowing me to protect myself, my employer, and the customer. JM&A was similar but geared more towards Finance and Insurance, this course was more full spectrum and more informative. Excellent, Very Informative. ”
George Dunbar, Sales Manager, Pacific Volkswagen
“This Course of Compliance and Ethics is Excellent. While giving the basic compliance that needs to be adhered to it also reminds us of the human factor. My last dealership that I was at for 10 years impressed the importance of ethics and had constant training through KPA (I believe this was the name of the program). This program basically the same but the way this is set up seems to be a smoother way to go through it. Excellent Rating.”
Steven Majick, Sales Manager, Subaru Pacific
“The Compliance and Ethics course is excellent, especially the videos. The course gives you the knowledge necessary to build trust with clients and do the right things involved with the laws and regulations established by the DMV, state and federal governments. This will allow me to save the company money by avoiding lawsuits... I have had this training before with online and formal training in a classroom and by outside companies... Everyone was different but this one was by far the best because of how comprehensive it was and how much information it covered in one course.”
Lee Maehlman, Sales Manager, Subaru Pacific
“This course Compliance and Ethics is a good course. This course makes me more confident. It allows me to answer questions that arise throughout the year or that other members of the dealership may not know. I am confident already in my knowledge, this supplements it. I took the Association of Finance and Insurance Professionals (AFIP) course last year. That was extremely hard to get through as information was just read out loud to us and we were supposed to read a book and learn it all on our own. This is more interactive and helpful.”
Fred Simon, Fleet/Finance Manager, Toyota of Hollywood
“This program offers a clear breakdown of the critical regulations that will help me be the best employee that I can be. I have renewed my knowledge of how to address new and used vehicles, the contracts, credit applications, forms of sales, certificates, DMV records, and legal agreements. This program shows that customer-employee relations are the foundation of a successful business. I received similar training in this subject before... this program was insightful, clear, and useful. I would give this program excellent ratings.”
Haim Bushy, F&I Manager, Toyota of Hollywood
“The Compliance and Ethics course was excellent training. Highly recommend - very detailed and practical. I have had training and 2 day courses for ethical behavior with the association of finance and insurance professionals (AFIP). This course was more detail and was not necessary to go to a two days class.”
Hassan Movahedzadeh, F&I Manager, Toyota of Santa Monica
“I've learned a lot about what's compliant and what's not. This course was easy to read and understand. Also, the topics were well broken down. I had different training two years ago and it wasn't an online course. This online course is much better. I give this course an excellent rating. ”
Kevin Lee, Finance Manager, Toyota of Hollywood
“I rate this as excellent. The material was engaging and concise and user-friendly. When F&I Managers are aware of compliance laws it allows a speedier paperwork process which in turn leads to better customer satisfaction. Good CSI, leads, referrals, repeat business and happy customers. I trained with AFIP it was boring, not engaging and I did not learn as much. They focused on things that were not part of the day to day responsibilities. I do not think that the two compare as this training is hands down better.”
Anonymous, F&I Manager, Volkswagen of Santa Monica
We recommend that all students (and dealerships) begin with compliance and ethics training for several reasons. A commitment to compliance and ethics is the foundation upon which successful skills, processes and strategies are built. Protecting the dealer and each employee from claims due to ignorance, or even willful misconduct, is something we encourage everyone to take seriously. Dealers who provide comprehensive compliance training to all employees, with testing, are less likely to be liable for punitive damages or major lawsuits. By also providing Ethics training with Compliance training, employees learn what they CAN do to increase business while staying compliant.
It Pays to Be Ethical and Compliant!
Employees don’t always see the financial benefit of being compliant and ethical. They may sometimes think they can make more money if they are not 100% transparent, honest, and forthright with their customers.
In the compliance and ethics course, dealership employees learn how and why they will ultimately be more successful, make more money, obtain more referrals and repeat customers, as well as have less stress at work when they use ethical sales processes.
This Compliance Training Is Comprehensive and for All Departments!
This compliance and ethics training is the most comprehensive training of its kind for salespeople, desk managers and F&I managers, including compliance issues relating to special finance and digital marketing. Our compliance and ethics training includes topics for salespeople and desk managers such as do not call rules, privacy policies and payment packing, in addition to F&I compliance and ethics training.
$595
4.9
(1452)