Sales Manager Version - Professional Selling, 365 Day Plan, Lead Management & Phone Training
Increase Personal Income by Developing Your and Your Team's New Skills Daily
4 courses in 1! Ethics Course, Phone and Form Lead Management Course, Road to a Sale with Common Objection Handling Course, and365 day Business Plan to bring in Your Own Customers Course
The Power of Ethics and Focusing On Serving and Loving Customers - vs Commissions - and How/Why that ALWAYS Increases Income
Earn More with Better Lead Management Skills Training
How to better manage Phone Leads and set more same day appointments that show
How to better manage Form Leads and move email conversations to phone conversations that set appointments more often
Develop a High Performance Sales Process that Builds Relationship with Customers and creates referrals - even from guests that don't buy today
How to keep the customer moving through the sales process positively when they say things like: "We are just looking.", "You don't have exactly what we are looking for", "What's the best price I can get on this vehicle before I agree to a test drive?", "We need to do more shopping.", and "We need to think about it." - without discounting price.
Establish a 365-day Business Plan for salespeople to Bring in TheirOwnCustomers and Ensure Success
1. Copyright Trade Secret Acknowledgement & Agreement
2. Your Goals as a Sales Manager - Write it Out
3. Baseline Numbers - Establishing Your Red Line in the Sand!
4. Course Introduction
5. Ethics - Relationship Selling
6. Ethics - Loving Your Customers
7. Ethics - Definition of Selling
8. As a leader of others, what is your opinion of your employer right now?
9. Ethics - Actual Results of Loving the Customer Practically
10. Ethics - Do What is Right
11. Establish Your Current Baseline Now - You are Going to Overcome it!
12. Ethics - Rule #1 - Be Honest
13. Ethics - Rule #2 - Be Likable
14. Be Loyal to Your Company and Sales Process
15. Ethics - Rule #3 - Sell the Next Step
16. Ethics - Rule #4 - Stay on the Customer's Side
17. Video - Benefits of 100% CSI Sales Meeting Video
18. Ethics Assignment
19. Lead Management
20. MIT Study - Time of Initial Phone Call vs. Leads That Are Contacted
21. Lead Management - Training Tips for Handling Phone Calls
22. Lead Management - Basic Phone Skills Verification Form Download
23. Lead Management - Basic Phone Skills Verification Assignment
24. Receptionist Phone Skills Basics Download
25. Receptionist Phone Skills Basics
26. Lead Management - Phone-Up Basics & Establishing Control
27. Lead Management - The Internet Customer - Introduction to Video Email
28. Lead Management - The Internet Customer - Follow Up & Response Strategies
29. Lead Management - Pre-Owned Internet Response Suggestions/Strategies
30. Your Turn - What is Your Opinion of Phone Training? Be sure to role play!
31. Lead management assignment - Stop the Phone Profit Leak
32. Lead Management - Establish the Dealership Role Play Schedule
33. Sales Process Pre Test
34. Dealership Structures and Terminologies
35. Starting Your Day
36. First Impression
37. Meet and Greet
38. Role Play with the Team to Confirm they have a plan for "We are Just Looking."
39. Vehicle Selection
40. Role Play with the team - "You don't have exactly what we are looking for"
41. Test Drives
42. Prepare for the Test Drive
43. Selling the Test Drive
44. Role Play - "What is the best price I can get on this vehicle before I agree to test drive it?"
45. Selling the Write Up
46. Role Play - "Can we have your business card? We need to do more shopping", after a test drive.
47. Sales Process Test
48. Setting the Framework for Your Business Plan in Automotive Retail
49. Automotive Salesperson Inc. Student Workbook
50. Student Tracking Worksheets
51. Automotive Salesperson Personal Branding & Social Media
52. Automotive Salesperson Personal Branding & Social Media Exam
53. Your Turn - Personal Plans to Develop Business
54. Please Rate Professional Sales - Best Practices
55. Course Completion - Professional Sales - Best Practices
56. Certificate
$1,495