Service Advisor Sales and Process Training

This Service Advisor Masterclass in selling and sales processes will increase your income, while creating happier customers! The training is delivered by Steve Shaw, the highest rated fixed ops and service advisor trainer in the industry.

Highlights & Objectives

Certified Service Advisor Training Program. The ultimate online value-based selling system.

Objective of the Course - Make More Money!

Learn why customers buy.

Develop new skills to present value in the multi-point inspection.

Develop new skills to create "benefit based" presentations customers love.

Develop new skills to overcome real world objections.

Graduates of this course earn certification in Service Advisor Sales and Process Training.

Included Content

1. Welcome

2. Section 1 - Why Customers Buy Workbook

3. Closing Ratio

4. Closing Ratio Quiz

5. Service Advisor Training

6. Service Advisor Training Quiz

7. How it Works

8. How it Works Quiz

9. Selling Opportunities

10. Selling Opportunities Quiz

11. Like and Trust

12. Like and Trust Quiz

13. Customer Desires

14. Customers Desires Quiz

15. Value Proposition

16. Value Proposition Quiz

17. Needs and Wants

18. Needs and Wants Quiz

19. Customer Advocate

20. Customer Advocate Quiz

21. Features and Benefits

22. Features and Benefits Quiz

23. Features and Benefits Continued

24. Features and Benefits Continued Quiz

25. Features and Benefits Quiz Review

26. Features and Benefits Part 3

27. Features and Benefits Part 3 Quiz

28. Features and Benefits Exercise Review

29. Features and Benefits Exercise Quiz

30. Priceless Oil Change

31. Priceless Oil Change Quiz

32. Features and Benefits Dealership Review

33. Features and Benefits Dealership Review Quiz

34. Features and Benefits Power Statement

35. Features and Benefits Power Statement Quiz

36. Feature and Benefits Dealership Power Statement Cont.

37. Features and Benefits Dealership Power Statement 2 Q's

38. Features and Benefits of You

39. Features and Benefits of You Q's

40. Feature and Benefits of You Review

41. Features and Benefits of You Review Q's

42. Power Statement About You

43. Features and Benefits Final Review

44. Features and Benefits Final Review Quiz

45. Why Customers Buy

46. Why Customers Buy Q's

47. Section 2 - Multi-Point Inspections Workbook

48. MPI - The Power of Words

49. MPI Influence of Words - Recommendations

50. MPI Influence of Words Q's

51. MPI Presentation Introduction

52. MPI Presentation - Value Based Multi-Point Inspection Presentation

53. MPI Presentation Introduction Q's

54. MPI Bonus Story

55. MPI Bonus Story Q's

56. MPI Review

57. MPI Review Quiz

58. Section 3 - Creating Amazing Presentations Workbook

59. ABCs of Educating

60. Leader ABC Q's

61. Leader ABC Full Graphic Presentation

62. ABC Full Graphic Presentation Quiz

63. Diagnostic Charge

64. Diagnostic Charge Student Response

65. Adding the Cost

66. Adding the Cost Q's

67. ABC Final

68. ABC Exercise Book

69. Sample Script

70. Document the Results

71. Document Results Q

72. Section 4 - Overcoming Objections Workbook (23 pages)

73. Lead Intro

74. Lead Intro Q's

75. Empathy

76. Empathy Questions

77. Reasons Customers Say No

78. Reasons For Objections Quiz

79. LEAD Explanation

80. LEAD Explanation Q's

81. Listen

82. Listen Response

83. Empathy

84. Empathy Response

85. Ask Questions

86. Ask Response

87. Certificate

More Information

The Go Steve Shaw Training material and courses are certainly the Best in the Business! Steve Shaw pioneered the remote training session for new car dealerships and repair shops. He has perfected this method with over 7 years of remote training services, and exclusively hosts the remote training sessions.

Service Advisor Sales and Process Training

$795

Questions? Contact Us!

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Whats Included:

Total Sessions: 87

Video Sessions: 45 (2h 3m)

Content Downloads: 4

Knowledge Checks: 37