Automotive Finance Manager and Loan Underwriting
This Diploma Program features all 5 Certification programs on this page. Career Assistance Included. See each course for details.
Learn to identify the 13 most common F&I profit leaks at any dealership and implement proven solutions
Proprietary F&I Process designed to handle ANY F&I situation like a PRO including: Customers in a Hurry, Cash Paying Customers, and Short Term Lease Customers!
An F&I Process that ensures 100% VERIFIED Sales and F&I Department CSI 100% of the time BEFORE customers leave the dealership
An F&I Process that ensures all administrative details are complete before the customer leaves to reduce contracts in transit (CIT's) and costly rewrites (including loan underwriting, stipulation reviews, insurance/income/residence verifications, and required federal disclosures)
Extensive product knowledge training on popular F&I products to increase value in the F&I manager's mind
Pricing policies that are compliant and designed to achieve 50% or higher penetration on all F&I products to eligible customers and avoid unfair business practices
Interactive "Role Play" events and multiple video presentation reviews to develop new skills
How/Why to address Credit Application, Credit Bureau and Loan Underwriting Abnormalities
Contracts in Transit (CIT) Management
Loan Underwriting and Lending Guideline Interpretation for A/B Paper
Credit Bureau Analysis and Interpretation by Lenders
Common DMV Forms and Federal Disclosure Documents
Various Interest Rate and Rate Participation Calculation Methods Used by Lenders
Loan Packaging for Fast Funding
Lender Selection, Relations and F&I Director Skill Development
Advanced Subprime Lender Guideline Interpretation Skills - Choose the Best Lender for Every Situation
The Reverse Sales Process - Lining Up Customers for the Right Vehicles From the Start
100% CSI with All Subprime Customers to Obtain Unprecedented Referrals from Friends
Skills for Obtaining and Interpreting Proof of Income, Proof of Residence, Time on Job and Residence Verifications, Tax Return Interpretations used by Lenders prior to Final Delivery of Vehicle
Better Manage Bankruptcy, Charge-offs, Judgements, First Time Buyers, Self Employed, and Other Loan Underwriting Challenges that Provide Exceptional Profit and Relationship Opportunities!
Faster Funding of Subprime Loans for Maximum Cash Flow
Maximize Lease Penetration at Your Dealership
Ensure More Repeat Business (Future Lease Return/Resell Strategy)
Achieve Higher Profits Per Transaction by Providing More Options (Lease vs. Buy and One Pay Lease vs. Cash Purchase Options)
Leasing Terminologies, Lease Calculations
Lease Presentations, Required Federal Disclosures including Regulation M, Common Objections and Responses to Leasing
Leasing Department Strategies
Learn not to be just an F&I Manager, but rather how to be a Record-Setting F&I Manager/Director Master!
Reduce/Eliminate Employer Liability by Providing Compliance Training to all Employees.
Dozens of Federal Laws and Regulations Pertaining Specifically to Automotive Retail and Lending.
Comprehensive Online Compliance Training for Salespeople, Management, and F&I Managers.
Establish a Documented "Culture of Compliance, Testing and Adherence" to Federal Laws and Regulations with Permanent Digital Files for all Employees.
Code of Ethics and Conduct Signed and Digitally Stored for Every Employee Confirming Understanding and Willingness to Comply.
Testing Records to Prove 100% Understanding, and Certification for Completion.
Support a Culture of Compliance and Ethics that Employees are Proud to be a Part of and Attract Employees of Character to Your Organization.
Graduates of this course earn certification in Federal Compliance and Ethics Certification
1. Loan Underwriting and F&I Administration ($695)
1. Copyright and Trade Secret Agreement
2. VIDEO: Intro to Loan Underwriting (1:26)
3. VIDEO: Credit Application and Credit Bureaus Lecture (5:47)
4. VIDEO: Credit Scoring (6:40)
5. VIDEO: Credit Bureaus (3:51)
6. VIDEO: Bankruptcy (3:52)
7. DOWNLOAD: F&I Operations Textbook (45 pages)
8. Documentation Fee Information w/Chart (4 pages)
9. F&I Operations Exam
10. Finance Calculations Combined Textbook and Workbook (35 Pages)
11. Interest Rate and Calculations - FAQ's and Practice Tests
12. DOWLOAD: Practice Tests with Answers (5 pages)
13. Add-On Calculation Practice Exercises
14. Rule of 78s Practice Exercises
15. Simple Interest Calculation Practice Exercises
16. Reserve Income - Interest Rates and Calculations
17. Finance Calculations Test
18. DOWNLOAD: Credit Application/Credit Bureau Detail, Analysis and Skill Development (76 pages)
19. Credit Application/Credit Bureaus Test
20. DOWNLOAD: A/B Paper Loan Underwriting Guidelines and Structures (49 pages)
21. VIDEO: Excellence in Successful Deal Structuring (5:29)
22. VIDEO: A/B Paper Loan Underwriting Guidelines and Terms (7:50)
23. VIDEO: Deal Structuring Practice Exercise (17:39)
24. A/B Paper Loan Underwriting Test
25. Deal Structuring Skill Development Confirmation Exam
26. Your Turn - Finance Calculations and Deal Structuring Calcs
27. DOWNLOAD: Credit Application Submission Best Practices Whitepaper (2 Pages)
28. Credit Application Submission Best Practices Exam
29. Credit Application Submission Best Practices Evaluation Question
30. VIDEO: Creating Win/Win For Lenders (5:10)
31. VIDEO: What Lenders Look For in a Deal (4:59)
32. VIDEO: Selling Loans to Lenders (4:31)
33. VIDEO: Preparing for and Handling Lender Objections (9:57)
34. Please Rate Loan Structuring and F&I Administration
35. Certificate
2. F&I Products and Professional F&I Selling Process & Disclosures ($795)
1. Copyright and Trade Secret Agreement
2. Your Goals as an F&I Manager
3. VIDEO: Introduction - 13 F&I Profit Leaks Common to Most Dealerships (17:17)
4. VIDEO: Introduction - Advanced F&I Training (4:20)
5. Establish Your Current Baseline Now - You are Going to Overcome it!
6. VIDEO - Definition of Selling (12:22)
7. VIDEO - Loving Your Customers (9:18)
8. VIDEO - Do What is Right (6:16)
9. DOWNLOAD: Whitepaper - The F&I Sales Process (4 Pages)
10. Test - The F&I Sales Process
11. VIDEO - F&I Success Starts Here: The #1 and #2 Objectives of The F&I Manager and the 4 Key Evidences of Success
12. Test - F&I's Number One and Number Two Objective
13. VIDEO - 5 F&I Product Pricing Standards - Be and STAY Believable
14. VIDEO - F&I Products Pricing: Maintain Integrity and Believability (Role-Play Reducing Benefits - Not Price)
15. Test - Pricing Policies and Standards
16. Whitepaper - Prepare for Business (5 Pages)
17. VIDEO: Introduction - Before Seeing a Customer, Prepare the File...and Your Mind!
18. VIDEO - File review before meeting the customer (24:23)
19. VIDEO - Preparing the file, product menu, and your mind (24:02)
20. Test - Before the Customer Enters - Prepare for Business
21. Whitepaper - Verify 100% Sales Department CSI (6 pages)
22. VIDEO - Benefits of 100% CSI Sales Meeting Video (14:33)
23. Written Assignment - Sales Meeting Video Question
24. Recommended Sales Department CSI Verification Form (1 Page)
25. VIDEO: Verify 100% Sales Department CSI FIRST (2:25)
26. VIDEO: Role Play Example - Verify 100% Sales Dept. CSI before F&I Process Begins (2:56)
27. Will you use the suggestions to achieve 100% Sales Department CSI?
28. Test - Verify Sales Department CSI
29. Whitepaper - Confirm Deal Points and Establish Attention (3 pages)
30. VIDEO: Introduction - Verifying the Figures Provided by the Sales Department (3:15)
31. Audio - Confirm Deal Points and Establish Attention transitional phrase (2:37)
32. Your Turn - Write out the Transition Phrase Word for Word to Review Figures and Verify the Deal is Closed
33. VIDEO: Role Play Example - Confirm deal points and establish attention (2:51)
34. Test - Confirm Deal Points and Establish Attention
35. Your Turn - Practice Video Role Playing - Verify 100% Sales CSI and Figures
36. Whitepaper - Review Credit Application/Bureau & Stipulations (5 Pages)
37. Audio - Review Credit Application/Bureau & Stipulations transitional phrase (3:11)
38. Write out the recommended transitional phrase to review Credit App.
39. VIDEO: Introduction - Review Credit Application and Credit Bureau (3:03)
40. VIDEO: Role Play Example - Review Credit Application/Bureaus/Stipulations (9:08)
41. VIDEO: Introduction - Review Customer Information on Cash Deal (0:28)
42. VIDEO: Role Play Example - Review Credit Application - Cash Customer Scenario (2:36)
43. Video - Role Play - Converting credit union buyer to lease in F&I (15:01)
44. Test - Review Credit Application/Bureau & Stipulations
45. Your Turn - Practice Video Role Playing - Review Credit App/Bureau & Stips
46. Whitepaper - Disclose & Obtain Signatures for DMV Documents 1 (3 Pages)
47. Whitepaper - Disclose & Obtain Signatures for DMV Documents 2 (6 Pages)
48. VIDEO: Introduction - Complete Remaining DMV Documents/Develop Relationship (3:01)
49. VIDEO: Role Play Example - Review DMV Docs. Applies to Finance, Cash & Lease (12:19)
50. Your Turn - Practice Video Role Playing - Review of the DMV Documents
51. Video: Vision Menu Software Demonstration - Remote Selling, Remote Mirroring, Remote Signing (e-signing) (40 min)
52. F&I Department CSI Verification Form (1 Page)
53. VIDEO: Introduction - Fully Explain the Benefits Before Disclosing Price (7:35)
54. VIDEO: Role Play Example - F&I Products Benefit Presentation Finance Customer (13:14)
55. Please Rate the F&I Products Benefit Presentation
56. VIDEO: Introduction - Disclosing Prices (2:32)
57. VIDEO: Role Play Example - Review Product Prices and Close (3:58)
58. VIDEO: Introduction - Price Objections and Option Close (5:02)
59. VIDEO: Role Play Example - How to Handle Objection to New Protected Payment (4:38)
60. VIDEO: Introduction - Cash Menu/Package Presentation of Benefits/Close 1:27)
61. VIDEO: Role Play Example - Cash Customer Presentation with Price Disclosure (15:11)
62. VIDEO: Introduction - Benefits/Close Tips - Short Term Lease Customers (0:38)
63. VIDEO: Role Play Example - Short Term Lease Presentation with Price Disclosure (12:27)
64. Your Turn - Practice Video Role Playing - Your Product Benefit Package
65. Your Turn - Practice Video Role Playing - Product Package Price Disclosures
66. Simple Interest LAW 553 Contract Example (6 Pages)
67. Whitepaper - Comprehensive Contract and Lease Agreement Disclosures (12 Pages)
68. Your Turn - What have you learned and implemented so far?
69. Please Rate the College's Proprietary F&I Sales Process
70. VIDEO: Product Training - Service Contracts - What is a fair price? (11:33)
71. VIDEO: Product Training - Service Contracts Win/Win (21:07)
72. Product Training Whitepaper - Service Contract Facts and Stats (8 pages)
73. VIDEO: Product Training - GAP Protection (8:41)
74. Product Training Audio - Sample GAP Protection Presentation (1:44)
75. Product Training Whitepaper - GAP Protection (5 Pages)
76. Product Training Whitepaper - Anti Theft Protection (5 Pages)
77. Product Training Whitepaper - Tire and Wheel/Dent Repair/Key Replacement (4 Pages)
78. VIDEO: Product Training - Appearance Packages/Chemicals (2:49)
79. Product Training Whitepaper - Appearance Packages/Chemicals (3 Pages)
80. VIDEO: Product Training - Credit Life/Disability Insurance (11:35)
81. VIDEO: Product Training - Reasons People Don't Buy Insurance (11:32)
82. Product Training Whitepaper - Credit Life/Credit Disability Insurance (13 Pages)
83. Product Training Whitepaper - Other F&I Products (16 Pages)
84. VIDEO: Closing Styles (11:42)
85. VIDEO: Hot Buttons, Objections, Closing (7:20)
86. VIDEO: More Closing Styles (7:25)
87. VIDEO: More Closing Styles (4:49)
88. VIDEO: Overcoming Objections (9:07)
89. VIDEO: Role Play - Complete Cash Customer Presentation (30:54)
90. VIDEO: Role Play - Complete Lease Presentation (37:37)
91. VIDEO: Complete Finance Presentation Role Play (40:38)
92. VIDEO: Course Completion - F&I Product Sales (1:51)
93. Certificate
94. Track your Success!
3. Federal Compliance and Ethics Certification ($495)
1. Copyright & Trade Secret Acknowledgement & Agreement
2. Video - Introduction to Legal Compliance Training (4:03)
3. March 2026 - 97 dealer groups notified by the FTC for deceptive pricing practices
4. Video - Police arrest car dealership managers and employees accused of fraud in 2013 (2:18)
5. Video - Car dealership employees charged with fraud (1:52)
6. VIDEO: AUTO DEALER LEGAL COMPLIANCE PART 1 (13:25)
7. Auto Dealer Legal Compliance Part 1 Exam
8. Video - Indianapolis Car Dealership Under Investigation for Odometer Fraud in 2022 (4:28)
9. Dealership Bosses Found Guilty of Fraud in 2021 (00:30)
10. VIDEO: AUTO DEALER LEGAL COMPLIANCE PART 2: (10:06)
11. Download: Compliant Credit Application Example (1 Page)
12. Auto Dealer Legal Compliance Part 2 Exam
13. Video - Deceptive Practices Example (4:20)
14. VIDEO: AUTO DEALER LEGAL COMPLIANCE PART 3 (10:34)
15. Download: Compliant Adverse Action Notice Example (1 Page)
16. Download: Compliant Risk Based Pricing Notice Exception Example (1 Page)
17. Auto Dealer Legal Compliance Part 3 Exam
18. Video - Car dealership being sued by the state (3:37)
19. VIDEO: AUTO DEALER LEGAL COMPLIANCE PART 4 (10:03)
20. Video - Houston PD cracking down on ID fraud at car dealerships in 2021 (2:15)
21. Video - 23 people charged in connection with auto dealer fraud network in 2020 (1:35)
22. Download: Compliant Privacy Notice Example (2 Pages)
23. Download: OFAC Report Example (1 Page)
24. Download: High Risk Red Flags Report Example (1 Page)
25. Download: Low Risk Red Flags Report Example (1 Page)
26. Download: Red Flags Worksheet Example (1 Page)
27. Auto Dealer Legal Compliance Part 4 Exam
28. Video: Scam - Deal or No Deal (6:21)
29. VIDEO: AUTO DEALER LEGAL COMPLIANCE PART 5 (12:54)
30. Auto Dealer Legal Compliance Part 5 Exam
31. Download: Getting Customers on the Lot Without Crossing the Line PDF (23 Pages)
32. Advertising Best Practices Test
33. Video - Dealership's Fraud Deposition (3:05)
34. Video - Former Pinellas County car dealer sentenced to 10 years in prison for fraud (1:46)
35. VIDEO: AUTO DEALER LEGAL COMPLIANCE PART 6 (18:51)
36. Auto Dealer Legal Compliance Part 6 Exam
37. Video - FBI seizes files from car dealership (1:07)
38. VIDEO: AUTO DEALER LEGAL COMPLIANCE PART 7 (12:35)
39. Video: Ethics - Loving Your Customers (9:18)
40. Video: Ethics - Do What is Right - ALWAYS! (6:16)
41. Video: Ethical Definition of Selling (12:22)
42. Please rate this content and your employer for providing it
43. Auto Dealer Legal Compliance Part 7 Exam
44. Video - Local 2 News Investigates Car Dealership (4:57)
45. Download: White Paper - Professional Presentations, Negotiations & Fair Lending Policy Best Practices (3 Pages)
46. Professional Presentations, Negotiations & Fair Lending Best Practices Exam
47. Professional Presentations, Negotiations & Fair Lending Best Practices Questions
48. Compliant Professional Presentation and Negotiation Desking Survey
49. Download: Links to Federal and State Laws & Regulations (8 Pages)
50. Your Turn - What has legal compliance training done for you?
51. Please Rate Compliance & Ethics
52. Code of Ethics & Acknowledgement of Compliance Training
53. Code of Ethics & Acknowledgement of Compliance Training Download
54. Certificate
4. LEASING MASTER CLASS - Leasing Structures, Presentations & Disclosures ($795)
1. Copyright & Trade Secret Agreement
2. Download: Leasing Student Textbook (74 Pages)
3. VIDEO: Leasing Introduction, Comparing Leasing to Financing, Leasing Definitions and Terminologies (9:09)
4. VIDEO: Lease or Cash Comparison - Cash vs. One-Pay Lease Side by Side (5:38)
5. VIDEO: Basic Lease Calculation Overview (6:17)
6. Download: Residual Value Lease Guide Sample (26 Pages)
7. VIDEO: Leasing Structures and Eligibility (14:38)
8. VIDEO: Lease Payment Calculation Exercises - The Five Step Process (10:31)
9. Download: Lease Scenario and Worksheet - Lease With Standard Miles $12,562 (2 pages)
10. VIDEO: Lease Calculation - Lease With Standard Miles $12,562 (19:03)
11. Download: Lease Scenario and Worksheet - Lease with Excess Miles $21,899 (2 Pages)
12. VIDEO: Lease Calculation - Lease with Excess Miles $21,899 (9:40)
13. Download: Lease Scenario and Worksheet - Lease with Excess Miles + Negative Equity $19,856 (2 Pages)
14. VIDEO: Lease Calculation - Lease With Excess Miles + Negative Equity (4:49)
15. Lease Calculation Test
16. Please rate what you've learned about Leasing so far and your employer for providing this training
17. Regulation M - Federal Consumer Leasing Act Overview (5 Pages)
18. Regulation M General Requirements and Checklists (12 Pages)
19. Regulation M Test
20. Leasing First Strategy Presentation (31 Pages)
21. VIDEO: Lease F&I Administration Process with Customer and Product Presentation Video example (37:37)
22. Lease Package Checklist for Lender - New Vehicles (1 Page)
23. Download to use for Final Exam (1 Page)
24. Leasing Final Exam - 100% Test Score Required - You Can Do it!!
25. Your Turn - What have you learned about leasing?
26. Please Rate this Leasing Master Class - Leasing Structures, Presentations and Disclosures
27. Certificate
5. Subprime (Special Finance) Structures, Presentations & Disclosures ($695)
1. Copyright & Trade Secret Agreement
2. Student Textbook Section 1 (29 pages)
3. DOWNLOAD: Student Workbook Section 1 (40 pages)
4. DOWNLOAD: FICO Score Information and Chart (2 pages)
5. VIDEO: Sub-Prime Review: Subprime Guidelines Terms, Definitions, and Lending Practices (46:08)
6. VIDEO: Sub-Prime Review: Ch2 (27:50)
7. DOWNLOAD: Special Finance Loan Underwriting Guideline (1 page)
8. DOWNLOAD: Student Textbook Section 2 (67 pages)
9. DOWNLOAD: Student Workbook Section 2 (126 pages)
10. VIDEO: Sub-Prime Review: Lender Selection based on Customer Credit Profiles, Vehicle, and Stipulations (42:50)
11. VIDEO: Advent Training - Dealer Management System (DMS) Operations and Data Entry (23:47)
12. VIDEO: Sub-Prime Review: calculate max selling price, max payment, debt ratio, payment to gross ratio, discretionary income (29:59)
13. VIDEO: Advent Training Ch 6 (14:10)
14. VIDEO: Credit Bureau Training Chapter 1 (58:47)
15. Sub-Prime Guidelines (Exam #1)
16. DOWNLOAD: Student Textbook Section 3 (11 pages)
17. DOWNLOAD: Student Workbook Section 3 (86 pages)
18. VIDEO: Cantrell Deal, Chapter 1 (56:01)
19. VIDEO: Cantrell Deal, Continued - Chapter 2 (13:37)
20. VIDEO: Cantrell Deal, Continued, Chapter 3 (32:34)
21. VIDEO: Cantrell Deal, Advent - Chapter 4 (17:38)
22. VIDEO: Jason Brown Deal, Chapter 5 (32:44)
23. VIDEO: Jason Brown Deal, Continued - Chapter 6 (23:00)
24. VIDEO: Jason Brown Deal - Advent, Chapter 7 (22:03)
25. Sub-Prime Guidelines (Exam #2)
26. VIDEO: Norman Bates Deal, Chapter 1 (17:29)
27. VIDEO: Norman Bates Deal, Continued - Chapter 2 (20:08)
28. VIDEO: Norman Bates Deal - Advent, Chapter 3 (17:29)
29. Sub-Prime Guidelines (Exam #3)
30. DOWNLOAD: Student Textbook Section 4 (17 Pages)
31. DOWNLOAD: Workbook Section 4 (128 Pages)
32. VIDEO: Gloria Perera Deal, Chapter 1 (41:15)
33. VIDEO: Gloria Perera Deal - Advent, Chapter 2 (10:46)
34. VIDEO: Income Calculations, Chapter 5 (35:36)
35. VIDEO: Clifford Martin Deal, Chapter 6: (25:38)
36. VIDEO: Clifford Martin Deal - Advent, Chapter 7 (13:05)
37. VIDEO: Robert Martin Deal, Chapter 8 (34:02)
38. VIDEO: Robert Martin Deal - Advent, Chapter 1 (18:42)
39. VIDEO: Jim Hughes Deal, Chapter 2 (32:56)
40. VIDEO: Jim Hughes Deal - Advent, Chapter 3 (12:52)
41. DOWNLOAD: 16-18 Payslips.pdf (3 Pages)
42. Sub-Prime Loan Underwriting (Exam #4)
43. DOWNLOAD: Textbook Section 5 (18 Pages)
44. DOWNLOAD: Workbook Section 5 (102 Pages)
45. VIDEO: Loan Underwriting, Chapter 1 (25:12)
46. VIDEO: Jesse Martin Deal, Chapter 2 (34:06)
47. VIDEO: Jesse Martin Deal - Advent, Chapter 3 (18:29)
48. VIDEO: Special Finance Set-Up, Chapter 4 (17:26)
49. VIDEO: Special Finance, Continued: Ch5 (10:17)
50. Sub-prime Experian Credit Profile (Exam #5)
51. Sub-prime Equifax Credit Profile (Exam #6)
52. DOWNLOAD: Special Finance Best Practices Whitepaper (13 Pages)
53. Special Finance Best Practices Exam
54. Special Finance Best Practices Evaluation Questions
55. Your Turn - How can Special Finance help you?
56. Please Rate Subprime Structures, Presentations and Disclosures
57. Certificate
"Thanks to the College's Finance Program I have increased my PVR by far, and I'm so excited to say that my income has increased by at least 30%! This course by far is one of the best if not the best I've taken. Every single chapter has different ways to better yourself and to fully understand objections, and also to advise our customers how to protect their investments. If I had to give a ballpark I would say I've increased my PVR by 400-500 per copy, and at times, more. I'm super excited. A big thank you to everyone's contribution!!"
Adrian B.
Finance Manager, Galpin Motors
“Thanks to the College's Finance Program I have increased my PVR by far, and I'm so excited to say that my income has increased by at least 30%! This course by far is one of the best if not the best I've taken. Every single chapter has different ways to better yourself and to fully understand objections, and also to advise our customers how to protect their investments. If I had to give a ballpark I would say I've increased my PVR by 400-500 per copy, and at times, more. I'm super excited. A big thank you to everyone's contribution!!”
Adrian B., Finance Manager - Galpin Motors
“The training at the College has been critical with my new position as Finance with Galpin Kia. My PVR is a lot higher -- I increased my average by $288.00. So far, this course has been one of the most valuable training courses and is an excellent resource. I will highly recommend it to others.”
Elizabeth Palacios, Finance Manager
“I am the COO of Aloha Auto Group. This is an excellent course and provides real life examples of how to effectively handle the F&I process from start to finish. It is important to verify sales department CSI so that you know your customer is happy and you will eliminate sales issues in your F&I presentation. If you build rapport and a relationship the customer will have more confidence and trust in the benefits you are presenting because he knows you care about him. The presentation is excellent. Nice, clean, non-confrontational...”
Russel Wong, COO
“I have been a Finance Manager at Galpin Ford for 12 years. I was able to increase my PVR over $230 over my previous 60-day average and maintain that increase for two consecutive months, qualifying me to be honored with the Master's Certification on my diploma. The finance product sales process developed by the College has many valuable tools and techniques. I enjoyed the amount of detail that went into each course, the provided examples on the specific processes and procedures, and how it took you through the beginning to the end of the entire process. Even after many years in the finance department this is the first course that I have been exposed to with this material that represents such a successful explanation.”
Janet Lazar, Finance Manager
“The F&I Products and Presentation courses are excellent. Last month my income per unit increased $130 over my yearly average. I am finding this course very useful and a great source for learning new things to which I trust as it is coming from the best of the best. I find our customers really appreciate that fact that we care about their experience...”
Jeremy Chick, F&I Manager
“I have been a Finance Manager for 5 years at Galpin Ford and have done many other courses, but this F&I one is certainly the best. I give it an Excellent rating. Since I graduated the College, I have increased my PVR by $70.00. I firmly agree with the processes taught and believe respecting your customer and loving them brings more business through them.”
Sam Malik, Finance Manager
“I rate the F&I Course at the College excellent. There is a lot of great information in the course and the processes are solid. This process promotes getting the customer thru the buying experience with confidence, making sure that they have all the information, great deal, and an excellent experience. Because of this training, I increased my PVR at least $200. The CSI form provided in the course is a great guideline to ensure the customer experience and address any issues before going through the finance process. It offers you a good guideline to use and adapt for your process with your customers.”
Jim Knight, Finance Manager
“The F&I course is excellent. I definitely would highly recommend this training class to everyone who is in the Car Business. I think it is one of the best courses I ever had. It will help me to improve and bring in more gross for the dealer. After I completed the training, I raised my PVR by 29%, increasing it $250 per copy. Thank you very much for all your help.”
Fernando Bolanos, Finance Manager
“I have worked as a Finance Manager for 16 years. I have had many training programs and courses over that time, and my goal for this training was to honestly represent my products and the company I work for, increase my per car average, and have fun while doing it. The College's Proprietary F&I Sales Process course is excellent, and I would highly recommend it to other people in the field, either looking to learn the trade or get better at it. By using these methods and since I have graduated the College, I have increased my income $219 per unit. It is a clear straight forward process that if done properly and systematically, it will eliminate issues, keeping customers happy, the dealer protected, and lead you to the end without any problems, increasing profits mostly every time. Thank you for everything.”
Alex Elias, Finance Manager
“I have more than 10 years of automotive experience, and even worked for an F&I product company that conducted F&I training for dealers that sold their products (Southwest Dealer Services). I decided to enroll in the College of Automotive Management to increase my skill level at Tuttle Click Ford in Irvine, CA. The online course provided by the College was more detailed and provided much more explanation than any other F&I training I had ever experienced (or delivered) and has helped me maintain a per car average over $1,200 per unit, with happy customers.”
Joseph Claytor, Finance Manager
“I have been in Finance for the past 5 years at Galpin Ford (#1 Ford Dealership in the World for 29 consecutive years). I rate the F&I Course excellent. By following these procedures, every single time a customer comes in to finance every detail will be explained. Customer are then happy, feel comfortable, and will trust you in a way that they know you are looking for their best interest. After I completed the training, I increased my PVR by $125 per unit. I loved the scripts, thought it was a great course, and felt it really benefited me. This training helped, and I would recommend it to others.”
Carlos Alfaro, Finance Manager
“Because of CAM I have much less stress, a much higher level of customer service, and have had an increase to $2,701 PVR. Now I am going for the "Elite" award recognition at my current dealership (Crown Kia).”
Derric Pettiway, Finance Manager
“I have been a Finance Manager for 10 years at Galpin Premier (highline dealership) and have been one of the top-producing managers for the Company over the past 6 years. This is a really great course, and I believe everyone should take it. I increased my PVR $100 after completing it, and it truly benefited me and my business. I love how compliant it is, how it helps to have repeat customers, a better relationship with them, and higher CSI. It also helped me to understand and work subprime deals better. I have had a lot of F&I training over the years, and this one was really good. I rate it excellent, and I would highly recommend this course to others.”
Tony Samyee, Finance Manager
“2.5 years into my F&I position at the Auto Gallery (Porsche) I decided to enroll into CAM's online program. At the time I was making $100K per year. I am making over double what I once was... (about $250,000 per year) and I owe much of it to the help of CAM. I loved that CAM taught me how to sell because no one ever had. No one taught me about leasing or subprime or anything of the like -- except CAM. From my experience and success, I recommend that this training be for ALL F&I managers, and even salespersons.”
Kaye Lammy, Finance Manager
“I have been employed by Galpin Honda for 3 years and have been in Finance for 2. My goal was to increase my PVR by $200, and ever since I set that goal, I believe that I have exceeded it. When I compare this course to others I believe that College of Automotive Management courses are more realistic and down to the point, and it covers real story examples that are much better than just theories. I rate this course excellent.”
Artin Mardiroos, Finance Manager
“I started working at Galpin in 1999, and have been in Finance for the past 5 years. I rate the F&I Course excellent. By following these procedures, every single time a customer comes in to finance every detail will be explained. Customer are then happy, feel comfortable, and will trust you in a way that they know you are looking for their best interest. After I completed the training, I increased by PVR by $125 per unit. I loved the scripts, thought it was a great course, and felt it really benefited me. This training helped, and I would recommend it to others.”
Carlos Alfaro, Finance Manager
“I rate this course as 'Excellent' and would highly recommend it to others. I rated the course the way I did because I believe it to be a very important aspect to the overall sale of a car. All parties involved, including the customer, the sales person, the finance manager and the dealership win! The sales person can have confidence that their customer will be protected and will also give great referrals and repeat business after the sale. The finance manager benefits because they are helping the sales staff retain a valued customer for future business and referrals, generating greater profits for the dealership and themselves personally while also protecting the customer. It is a win win for everyone. The course was very helpful to me as it showed alternative ways to present and overcome challenges when offering additional service products to a customer. It allows me to really have confidence and peace of mind when presenting these products because they are for the greater good for the customer.”
Herby C. Heiney III, Finance Manager
$995
($2,480 Savings)
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